At Shanaya Shop, we strive to ensure your shopping experience is seamless and satisfactory. However, if you’re not entirely happy with your purchase, we offer a straightforward and customer-friendly return policy. Please review the guidelines below to understand how returns work at Shanaya Shop.

Eligibility for Returns

• Return Window: Items are eligible for return within  2 days of delivery. Please initiate your return request within this period.
• Product Condition: To be eligible for a return, the item must be in unused, original condition, with all tags, labels, and packaging intact.
• Exceptions: Some items, such as underwear, swimwear, personal care items, gift cards, and perishable goods, are non-returnable for hygiene and safety reasons.

Steps to Initiate a Return

1. Request a Return: Contact our Customer Support Team via phone or email with your order details and reason for return. We will review your request and guide you through the process.
2. Return Approval: Once approved, package the item securely to prevent any damage in transit.
3. Shipping: You may return the item through our authorized courier partners or a courier service of your choice. Please note that return shipping fees may apply and are typically the responsibility of the customer unless the return is due to an error on our part.

Refund Options

• Full Refund: If the item is returned in its original condition and the return is approved, a full refund will be processed.
• Partial Refund: For items that show minor signs of use, partial refunds may be considered at our discretion.
• Refund Method: Refunds will be credited to your original payment method or issued as store credit, depending on your preference.

Exchanges

We offer exchanges on eligible items for size, color, or an alternate product. To request an exchange, please follow the same steps outlined above for returns and specify your preferred replacement item.

Damaged or Defective Items

In the rare case that you receive a damaged or defective item:

• Contact us immediately with photos of the damage and your order details.
• We will arrange a prompt replacement or full refund at no extra cost to you.

Important Notes

• Final Sale Items: Certain sale items are not eligible for return or exchange. These will be clearly marked on the product page.
• Return Abuse: To maintain a fair return policy, excessive or repeated returns may be monitored and restricted.

Need Help?

If you have any questions about our return policy or need assistance with your return, our Customer Support Team is here to help. Please reach out, and we’ll be happy to assist you!

Shanaya Shop – Making Returns Easy and Convenient for You